We won't leave you in the lurch
No matter how hard we try to avoid life’s little hiccups, unexpected problems do sometimes occur. Thankfully, we’re here to help with those unforeseen glitches. We have a range of support options, so we’re just an email, phone call or support ticket away from fixing what’s gone wrong.
Our support services are tailored to you, which means regardless of whether you have a single page website or complex ecommerce build, we can put together a package to suit. Whether your site is built on Magento, Shopify or WordPress, our dedicated support team have the relevant expertise to help.
As a full service agency, we can provide as much or as little support as you need. Choose from packages ranging from Bronze to Gold – each giving you a set number of hours each month – or get in touch for a more bespoke option.
Support contracts helps us to build strong relationships with you and provide some extra peace of mind. We’ll suggest ways to improve your site to ensure your budget is always being used effectively. It also means that you’re front of the queue when an issue occurs and we’ll help you out as quickly as possible.
If we’re hosting your website and you decide not to get one of our website support packages with us, we don’t abandon you. We have a support system that means you can create a ticket at any time with your issues and one of our developers will be there to help.
Our support services are tailored to you, so we’re never far away to help with fixing what’s gone wrong. Explore our range of support options.
Support Options We Offer:
- Email support
- Phone support
- Emergency phone support (out of hours)
- On-site support
- Additional training
- Monthly reports
Host it like you mean it
As a digital agency, we have a variety of website hosting options available that take advantage of all the latest technology. Website hosting isn’t just about making sure your website is online for people to see – it also affects its speed and in turn your search engine optimisation. If your website’s slow, visitors are more likely to leave or abandon an order halfway through checking out. Ouch.
We’re a certified Magento agency and our optimised Magento hosting makes your website lightning fast. Not only will the site’s pages load more quickly, but making changes to the site is quicker for you too.
If your website is very large or you’re hosting several sites, a dedicated server could be the best option. We can commission, install and look after a dedicated server for you, so you don’t have to worry.
All our hosting services mean that we look after the back end of your website, including domain names, spam filters, password settings and all the other little things you don’t want to be thinking about. All our servers are located in a secure data centre in the UK, so you know your website is safe with us.
We also have an option for email hosting, which makes sure that spam and viruses are kept away, while giving you on-the-go access with our easy-to-use webmail.
Hosting services
Our range of fast & reliable web hosting packages means your web site will be in very safe hands.
- Dedicated servers
- Magento hosting
- WordPress hosting
- Email hosting
- Staging site hosting
- Technical support
What people are saying
I believe from the overall look and feel of the finished site that you understand our business very well. From concept to finished product our requirements were met and any additional needs were quickly seen to. The objectives laid out were all achieved better than all our expectations. Clear are a friendly and clearly capable partner for a more prominent digital presence in a very competitive marketplace.
Alex Lyall, Events International
It has been a pleasure working with Clear, and I wanted to express my deepest gratitude for your support and collaboration. Working with reliable and dedicated suppliers like you has been instrumental in the success of our business."
Dean, USB2U
Technology Partners
Let’s chat
Want to take your brand to the next level with an experienced agency that does what they say they’re going to? Get in touch with our team today! We can discuss an upcoming project or simply chat about your business and suggest solutions for growth.
Call us on 01743 344 911, drop us an email or fill out our contact form. We’ll get back to you as soon as possible.