About the role
You’ll be the first point of contact for technical support requests, assisting clients directly where possible and escalating more complex issues to our technical team. Alongside this, you’ll play a key role in testing new website functionality, identifying issues, and ensuring smooth project rollouts.
This is a great opportunity for someone looking to develop their skills in technical support, quality assurance, and digital project management while working within a fast-paced and supportive agency environment.
Key Responsibilities
1. Front-line Client Support
- Manage the technical support ticketing system, ensuring timely responses and resolutions.
- Monitor and respond to support emails and phone calls, assisting clients with technical queries.
- Provide first-line technical support, resolving common issues and escalating complex ones.
- Prioritise and track incoming requests, ensuring urgent issues are addressed efficiently.
- Manage critical support issues from start to resolution, keeping clients informed throughout.
2. Quality Assurance & Testing
- Assist with CMS admin tasks that don’t require advanced technical skills (Magento, Shopify, WordPress – training provided).
- Develop, manage, and execute testing plans for new website functionality, ensuring everything works as expected.
- Perform QA testing on client websites, identifying and reporting bugs.
- Support client website updates and changes, ensuring a smooth user experience.
- Keep client documentation up to date to support future development and technical troubleshooting.
You’ll have the ability to pick things up quickly and focus in on the details to get results. An analytical, logical approach is a must, but we like a bit of creativity and passion too!
What You’ll Need:
- Technical aptitude – you’re comfortable working with CMS platforms (Magento, Shopify, WordPress) or eager to learn.
- Organised and detail-oriented – you can manage multiple tasks, prioritise effectively, and spot potential issues.
- Great communicator – you have a clear and professional email and phone manner, with confidence in client interactions.
- Problem-solver – you can investigate issues, troubleshoot effectively, and escalate when necessary.
- Team player – you’ll work closely with account managers, developers, and strategists to support clients and projects.
- Experience with CRM systems (Shopify, Magento and WordPress) and writing clear documentation is a plus.
What’s in It for You?
- Competitive salary.
- Flexible working (3 days in the office with flexible start / finish times).
- Training & career development – we’ll support your growth in technical support, QA, and digital project management.
- Fun, collaborative agency culture with a talented team.
If you're eager to grow in a technical support and QA role within a fast-moving digital agency, we’d love to hear from you!
Apply now and take the next step in your digital career.
About us
We’re successful because of our amazing team. We only hire passionate people, who love what they do.
We listen to everyone’s ideas and suggestions, to build the strongest, happiest team we can. If you want to make something happen we’ll support you all the way (unless it’s something like mobile cat grooming – then you’re on your own).
Here at Clear, we believe in supporting you through regular reviews and up to date training to ensure you’re on track, and enjoying your role. We have colleagues who have moved departments or even had roles created for them to truly utilise their potential.
We believe that work should be enjoyable. Sure there’ll be tricky days, and a few tight deadlines here and there, but overall it should be fun. To make things easier we have great benefits like a relatively flexible work day, fully stocked snack cupboard, comfy beanbags and days dedicated to staying away from the screen!