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Support

No matter how hard we try to avoid life’s little hiccups, unexpected problems do sometimes occur. Thankfully, we’re here to help with those unforeseen glitches. We have a range of support options, so we’re just an email, phone call or support ticket away from fixing what’s gone wrong.

Our support services are tailored to you, which means regardless of whether you have a single page website or complex ecommerce build, we can put together a package to suit. Whether your site is built on Magento, Shopify or Wordpress, our dedicated support team have the relevant expertise to help.

As a creative agency, we can provide as much or as little support as you need. Choose from packages ranging from Bronze to Gold – each giving you a set number of hours each month – or get in touch for a more bespoke option.

Support contracts helps us to build strong relationships with you and provide some extra peace of mind. We’ll suggest ways to improve your site to ensure your budget is always being used effectively. It also means that you’re front of the queue when an issue occurs and we’ll help you out as quickly as possible.

If we’re hosting your website and you decide not to get one of our website support packages with us, we don’t abandon you. We have a support system that means you can create a ticket at any time with your issues and one of our developers will be there to help.

Support services

  • Email support
  • Phone support
  • Emergency phone support (out of hours)
  • On-site support
  • Additional training
  • Monthly reports
Let's talk

Let’s talk

Want to work with an agency who get things done when they say they’re going to?
Call us on 01743 344 911 or drop us an email to talk about any projects you've got coming up.

Shrewsbury

5 Town Walls,
Shrewsbury, Shropshire, SY1 1TW

Birmingham

Edmund House,
12-22 Newhall St, Birmingham, B3 3AS

 

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  • UX Design Institute Certification | Adobe Certified Expert | Magento Certified Solution Specialist | Magento Certified Front End Developer

Shrewsbury 5 Town Walls, Shrewsbury, Shropshire, SY1 1TW  01743 404 712

Birmingham Edmund House, 12–22 Newhall St, Birmingham B3 3AS  0121 726 6849

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