Getting visitors to your site isn’t the challenge, keeping them there and guiding them to convert is.
Our user experience audit service uncovers where users get stuck, why they leave, and what’s breaking the journey. Get a prioritised, actionable plan to build smoother, more profitable digital experiences.
23 Years of Ecommerce Experience
Trusted by International Brands
Google & Trustpilot Reviews
Why a UX Audit?
A UX audit isn’t about changing fonts and colours. It’s about understanding real user behaviour, removing friction, and designing journeys that convert. Whether you’re struggling with bounce rates or planning for growth, a website user experience audit gives you focus and direction.
Spot usability blockers and confusion
Identify where users are getting stuck or dropping off.
Streamline journeys and decision-making
Make it easier for visitors to find what they need and take action.
Build trust and clarity
Remove doubt by aligning design and content with user expectations.
Improve experience, not appearance
Focus on function and flow — not just how things look.
Prioritise changes that drive results
Invest your time and budget where it makes the biggest difference.
Part of a Bigger Picture
We don’t run user experience audits in isolation. Every UX audit is part of our Audit → Build → Grow framework. That means we’re not guessing we’re building a strategy around how your users behave and how your site needs to perform.
- Audit → Identify friction and user pain points across the journey
- Build → Fix the issues that impact experience and conversions most
- Grow → Continuously test, refine, and optimise for better usability
Outcome: Strategic clarity. No guesswork. Just clear, actionable next steps
The Clear Process: Audit. Build. Grow.
A UX audit is just one part of how we help businesses grow. Our process starts with insight, moves into implementation, and ends with long-term optimisation.
Audit
What’s Getting in the Way?
We evaluate the full user journey, including navigation, flow, interactions, and behavior, to uncover where users drop off or get stuck. The goal is simple: identify friction and missed opportunities.
Outcome:
A prioritised action plan grounded in real user data, not guesswork.
Build
Fix What's Broken
If we uncover critical issues, we move into execution. That might mean simplifying journeys, improving layouts, or fixing mobile usability—whatever helps reduce friction and improve flow.
Outcome:
A smoother, more intuitive experience that helps users take action.
Grow
Refine and Scale
User needs change, and your site should too. We continuously test and refine key pages, funnels, and interactions to improve performance over time.
Outcome:
A website that keeps improving, driving higher conversions and deeper engagement.
What’s Included in the UX Audit
Depending on your business needs, your audit can also cover supporting areas such as SEO, CRO, or performance, because improving UX alone isn’t enough to drive results.
Brands We've Helped Grow
Frequently Asked Questions
What is a User Experience (UX) Audit?
User Experience Audit is a comprehensive evaluation of your website’s usability, design, and overall user interaction. It identifies areas where users may encounter difficulties, aiming to enhance their experience and improve conversion rates.
How long does a UX Audit take?
A typical User Experience Audit takes 2–4 weeks, depending on the complexity of your site and the level of access to analytics. It’s the first part of our Audit → Build → Grow process, so after the audit, we’ll guide you into either the Build Phase (if your site needs structural fixes) or the Growth Phase (if you’re ready for optimisation).
What happens during a UX Audit?
We analyse behavioural data, UX principles, and friction points across your site navigation, mobile experience, content flow, and conversion blockers delivering a prioritised action plan.
Can I implement the recommended changes myself?
Absolutely. The audit report provides clear, actionable recommendations that your in-house team can implement. If you require assistance, our specialists are available to support you through the process.
How often should I conduct a UX Audit?
It’s advisable to perform a UX Audit whenever you notice a decline in user engagement or conversion rates. Additionally, conducting an audit during major website redesigns or after implementing significant changes ensures ongoing usability and effectiveness.
How does a UX Audit differ from a usability test?
A UX Audit is an expert analysis based on established principles and data. Usability testing observes real users in action. Both methods complement each other.
Does the UX Audit cover accessibility compliance?
Yes. We assess critical accessibility areas such as screen reader compatibility, keyboard navigation, colour contrast, and mobile responsiveness. Recommendations align with WCAG standards, ensuring your site is inclusive and legally compliant.
Why is a UX Audit important for my website?
Conducting a UX Audit helps uncover usability issues that could be hindering user engagement and conversions. By addressing these issues, you can create a more intuitive and satisfying experience for your visitors, leading to increased customer satisfaction and business growth.